Terms & Conditions – Mecalijo Adventure Tours
Welcome to Mecalijo Adventure Tours. These Terms and Conditions outline the rules, obligations, and responsibilities governing bookings, travel arrangements, and use of our services. By booking with us, you agree to the following terms.
1. Booking & Confirmation
All bookings must be made in writing via our website, email, or authorized agents.
A booking is confirmed once a deposit (as outlined in section 2) has been received and a written confirmation issued.
It is the client’s responsibility to check all details on the confirmation invoice and notify us of any errors immediately.
2. Payments
A deposit of 30% of the total tour price is required to confirm a booking.
The balance must be paid no later than 30 days prior to the start of the tour.
If the booking is made less than 30 days before the tour date, the full payment is required upon confirmation.
Payments can be made via bank transfer, credit card, or any agreed-upon method. All transaction fees are the client’s responsibility.
3. Cancellations & Refunds
Cancellations must be submitted in writing. The following charges apply:
60+ days before arrival: 90% refund (10% cancellation fee)
31-59 days before arrival: 70% refund
15-30 days before arrival: 50% refund
14 days or less: No refund
Note: Certain third-party services (e.g., airlines, lodges) may have different cancellation policies, and those will apply accordingly.
4. Amendments to Booking
Requests for changes (e.g., travel dates, accommodation) must be submitted in writing.
We will accommodate changes where possible, but additional costs may apply.
No changes can be made within 14 days of the departure date.
5. Travel Insurance
Travel insurance is mandatory for all clients and must include coverage for medical expenses, trip cancellations, and personal belongings.
Mecalijo Adventure Tours is not responsible for any loss or injury sustained during the tour.
6. Health & Fitness
It is the client’s responsibility to ensure they are medically fit to travel and participate in activities, especially for Mount Kilimanjaro trekking.
Clients with existing health conditions should consult their doctor prior to travel.
7. Passports, Visas, and Entry Requirements
Travelers are responsible for ensuring their passport is valid for at least 6 months beyond their travel dates.
Visa requirements vary by nationality. It is the traveler’s responsibility to obtain necessary visas before departure.
8. Safari & Tour Conduct
Wildlife sightings are not guaranteed, although our guides do their best to maximize viewing opportunities.
Travelers are expected to follow the instructions of guides for their safety and for environmental protection.
Respect for local culture, communities, and ecosystems is required at all times.
9. Force Majeure
Mecalijo Adventure Tours shall not be held liable for delays, cancellations, or damages caused by events beyond our control, including but not limited to natural disasters, weather conditions, war, civil unrest, pandemics, or government restrictions.
10. Liability Disclaimer
Mecalijo Adventure Tours acts as an agent for independent contractors (hotels, transport providers, etc.) and is not liable for any loss, damage, delay, or injury caused by third-party services.
Participation in any adventure activity is at the client’s own risk.
11. Complaints & Disputes
If you have a complaint during your tour, please inform your guide or our office immediately so we can resolve it promptly.
Any unresolved complaints must be submitted in writing within 14 days after the end of the tour.
12. Use of Images & Testimonials
By participating in our tours, you grant Mecalijo Adventure Tours the right to use any photos or testimonials you provide or are captured during your trip for marketing purposes, unless stated otherwise in writing.
13. Governing Law
These Terms and Conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be handled in Tanzanian courts.
Thank you for choosing Mecalijo Adventure Tours. We are committed to delivering safe, authentic, and unforgettable travel experiences.